Terms & Conditions

Age Policy

While GuitarPose™ supports can help musicians ages 3 to 103, you must be over 13 years old in order to complete transactions through this website.

Product Descriptions

The product descriptions and images displayed on www.guitarpose.com are as accurate as possible. GuitarPose™ is not responsible for any misrepresentations.

Product Pricing

Pricing is subject to change without notice.

Product Return Policies

Is the item you purchased not quite what you expected or needed? GuitarPose™ will accept returns on unaltered merchandise up to 30 DAYS beyond receipt. Customer is responsible for all return shipping costs. All products must be returned in original packaging. If the product you wish to return is damaged or defective, please see our Damaged & Defective Good Policies. Our product return process is easy. All refunds will be issued within 5-7 business days of product return.

Order Cancellation Policy

GuitarPose™ allows the customer to cancel any item that has not shipped from GuitarPose™ without any penalty of restocking fee whatsoever. All cancellations are treated as cancellation requests. To submit a cancellation request please contact our customer service at shop@guitarpose.com Items that have been shipped cannot be cancelled, rerouted or redirected.

Damaged & Defective Goods Policy

All items that are returned as damaged or defective will be replaced by GuitarPose™ upon receipt.

Payment Options and Procedures

We accept MasterCard, Visa, American Express and PayPal as credit card payment. GuitarPose™’s only bills its customers for the amount of the purchased items and associated shipping charges.

Payment by Credit Card

Upon placing your order with GuitarPose™’s with a credit card, the full amount of the purchase will be “authorised.” That is, this amount is held against your line of credit, though not actually collected (or “captured”) for the period of not more than 30 days. Should the production or availability of the first item(s) on your purchase dictate that items not ship within this 30 day period, the authorised amount will be released from your line of credit. Subsequently, when items ship after this period, the amount of the items to ship will be billed as they ship.

Payment by Debit Card

Upon placing your order with GuitarPose™’s with a debit or checking card, the full amount of the purchase, again, will be “authorised” against your checking account. Please be advised that, while your bank statement may indicate that the full amount of the purchase has been charged against your checking account, GuitarPose™ absolutely does not bill its customers for merchandise that has not shipped.

Custom Order Transactions

Transactions for Custom Orders, such as for Custom Studio Kits, will be handled through PayPal. Email at shop@guitarpose.com with you Custom Order request, and we will create and email a PayPal Invoice for you. 

Privacy Policy

Our Privacy Policy allows you to understand how personal information you provide to us is collected and used, to assist you in making informed decisions when using our site and our products and services.

What Information Do We Collect?

When you visit our Web site you may provide us with personal information you knowingly choose to disclose that is collected on an individual basis.

Email Information

If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How Do We Use the Information That You Provide to Us?

Personal information may be used for purposes of administering and expanding our business activities, providing customer service. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you via our e-Newsletter about important changes to our site, new products and special offers we think you will find valuable. During the checkout process, as well as with a link included in each newsletter, you will be given the opportunity to opt out from receiving these offers.

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